Shipping & Delivery
We state that your order will ship in 10 to 14 business days, but typically orders ship from our Atlanta, GA facility within 7 business days. It is difficult to know our level of production because so many of our orders are personalized (names or titles). If you have a specific in-hands date that must be met, please email us and inform us of your in-hands date and we will confirm that the time frame is doable. We obviously will do everything within our power to meet that deadline. We offer UPS shipping – Ground, Standard to Canada. Shipping charges are calculated using UPS rates but we often ship using another carrier if the costs are less expensive allowing us to refund some shipping costs back to your credit card. An email confirmation is sent upon shipment with the invoice attached for your records and the estimated delivery date along with the tracking number is indicated on the invoice.
Shipping to a business is almost always less expensive and if your order is a single item it is usually less expensive to ship via the USPS. If for some reason you cannot receive items via the Post Office (some Denny’s restaurants do not receive regular postal deliveries) please indicate that in the shipping instructions box.
Privacy & Security
We recognize your concern about privacy and security on the internet. We want to reassure you that you can place an order online with the knowledge that all passwords are secure and only available to you. Our credit card processing company has the additional secure feature of allowing you to verify that Corporate Gear (dba Denny’s Gear) has complied with all the online secure precautions that they recommend. Please see this registered company confirmation with our credit card company – Authorize.net upon checkout. By opting in to receive our promo emails, your email information will not be given to anyone else.
Returns & Replacements
Our return policy is pretty flexible – we will take back any item that we made a mistake on and is not what you ordered – no questions asked and all shipping costs are our responsibility. Additionally, we will take back any item embroidered with the standard logo option (that is the logo shown on the model for the item that you purchased) if the item has not been worn or washed and is not further personalize with a tag line, name or title, initials or the Canadian logo. All of these returns will be issued a store credit. There is a 10% restocking fee on returned items. In other words, if your item has the basic Denny’s outline logo and you paid for no additional embroidery and it has not been worn or washed, we will accept the return for a store credit less 10%. Simply ship the item back to us with a your name and the invoice/order number if possible and a store credit (with the restocking fee calculated) will be issued upon receipt. If you would prefer an exchange put on the note what different item you would like in exchange. Any difference between the exchanged items and the restocking fee will be applied to the credit card originally used to make the initial purchase. Email us at email@example.com if you have any questions. Please note it is very easy to tell if an item has been washed by looking at the back of the embroidery. The return address is:
626 Gresham Ave
Atlanta, GA 30316
877 321 8858 or 404 622 2260
Ordering is available on line by either setting up an account or simply ordering. Pertinent information such as name, billing addresses and shipping address are requested along with a password for your account. By setting up an account your shipping information and order history will be maintained – please note credit card information is also retained if you wish to save your credit card information. Only the last four digits are visible on this website. An email confirmation is sent to you upon account setup confirming your login (usually your FirstLast name). Your password is established but not sent to you because that is secure within the system. Alternatively, you can browse and order items without setting up an account. And if you prefer to order via the phone just give us a call, 877 321 8858, and we can take your order and credit card information and process the order offline.
Payment, Pricing & Promotions
Credit card payment is the only way to pay online unless your franchise has terms. If your franchise would like to set up an account, arrangements can be made after your first online order. Terms on account are net 15 and orders may be placed either online (a code will be provided for checkout) or over the phone. Please email firstname.lastname@example.org with your franchise main office and a contact person. We will establish the account and contact you with the information. Opting to receive our emails will allow us to sent promotion emails for free shipping, available discounts and additional sale or promotional items as they come available.
Your purchase history is available online upon login if you have established an account (login and password). You can also call 877 321 8858 and any previous orders can be reviewed. All orders ship with a hardcopy of the order with the item, but if you need another copy faxed or emailed just call and we can provide that additional copy.
Updating Account Information
You can update your account information at anytime while logged n. Information is secure – passwords are not revealed and your credit card information is only available online (only the last four digits) through our credit card processing company – Authorize.net.